Frequently Asked Questions

Getting started is easy — simply request a quote through our website with your box dimensions, materials, and desired quantity. Our packaging experts will follow up quickly with pricing and guide you through the next steps. You can also email us directly at sales@packenza.com to begin.

Yes, absolutely! We manufacture completely custom packaging, meaning we can create boxes in any size or dimension to perfectly fit your products. Just let us know your exact requirements when you request a quote.

Yes, PackEnza offers completely free design support to ensure your custom boxes look perfect. Our in-house design team can help you layout your artwork, place your logo, and prepare your files for printing. Let us bring your vision to life!

For the highest print quality, we prefer vector files like AI, PDF, or EPS with outlined fonts. If you're unsure about your files, don't worry — our prepress team will review everything for free before production. Contact us at info@packenza.com if you need a design template.

We always provide a digital 2D or 3D proof for your approval before any manufacturing begins. This ensures your design, colors, and layout are exactly what you envisioned. Production only starts once you give us the green light.

Not at all! PackEnza prides itself on transparent pricing, meaning there are never any hidden setup fees or die-cutting charges. The price we quote is the exact price you pay. Get a free quote today to see how affordable custom packaging can be.

We accept all major payment methods including credit cards, PayPal, and wire transfers to make checkout as seamless as possible. If you have specific billing requirements, our support team is happy to accommodate you.

Yes, we offer highly competitive wholesale pricing that scales with your volume — the more boxes you order, the lower your cost per unit. Contact us at sales@packenza.com to discuss bulk rates for your growing brand.

Our standard production and shipping turnaround time is typically between 4 to 8 days after you approve your final artwork. We work efficiently to ensure your custom packaging arrives exactly when you need it.

Yes! If you are on a tight deadline, PackEnza offers expedited rush production and shipping. Just let your dedicated account manager know your required delivery date and we will do everything possible to meet it. Call us at +1 (747) 365-1827 to discuss rush orders.

Your production timeline starts the moment you approve your final digital proof and your payment is processed. Our team moves quickly to prep your order so there are no unnecessary delays in getting your boxes made.

Yes, PackEnza offers completely free shipping on standard orders. We take the hassle out of logistics so you can focus on running your business without worrying about hidden freight costs.

Absolutely! While we are a USA-based company, PackEnza ships custom packaging worldwide to accommodate our global clients. No matter where your business is located, we can deliver premium custom boxes straight to your door.

Once your custom boxes are printed and shipped, we will send you a confirmation email containing your tracking information. You can use this to monitor your delivery status in real-time. Reach out to info@packenza.com if you need any shipping updates.

PackEnza offers a massive selection of premium materials, including eco-friendly kraft, sturdy corrugated cardboard, and luxury rigid board. We support all custom sizes and all printing styles, ensuring your packaging perfectly matches your brand identity.

Yes, we offer full-color custom printing on both the interior and exterior of your boxes. Adding an inside print is a fantastic way to surprise your customers and create a memorable unboxing experience. Get a free quote today to explore your customization options.

We are committed to sustainability and offer several eco-friendly, recyclable, and biodegradable packaging materials. If going green is a priority for your brand, just ask our packaging specialists about our sustainable kraft and recycled corrugated options.

We stand by the quality of our custom packaging and will process a return or reprint for any proven defective products. Please visit our dedicated Returns & Refund page for full policy details and instructions on how to submit a claim.

If your boxes are damaged during transit, please take clear photos of the shipping boxes and the damaged packaging inside. Email those photos to sales@packenza.com as soon as possible after delivery and our team will review the issue and work quickly to make it right for you.